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FAQ's


1.
What is Online Computer Support?
A.
Online computer and tech support, or “remote support” is a process that works through desktopsharing technology. In lay man’s terminology it is a process that allows your computer to be connected to remotely by another computer through the internet and support is provided is delivered via the telephone and the Internet so you are speaking to friendly voice at all times when your computer is being fixed.

This can only be done after permission to connect remotely is given by the person asking for support. What this means is that when you click on a help shortcut that we provide you, you can allow a certified technology expert to view and interact with your computer remotely via the Internet.

After connecting to a computer it is possible to view your computer screen, so what you see is the same thing that we will see on your computer screen thereby allowing us to view securely fix most computer, network, personal electronics and mobile device problems right through the Internet via remote control.

So while you remain in the comfort of your home / office one of our technicians who are available 24/7 can resolve problems instantly !!

2.
Is Online or Remote Support Secure?
A.
Yes, it is completely secure. Tech Support Angel utilizes a 256 bit encrypted connection between your computer and those of that of a technician’s computer at our end to ensure the entire data stream is protected. Due to this, every customer has a unique, safe one-to-one session. We ensure that as a customer you are in control the whole time. Only you can initiate an online support session and you can end a session by simply closing out of the support session. During your session you will see the technician locate and fix problems, configure new software, or set up new devices so you are aware the entire time of what is being done to fix your problems.
3.
Why Choose Online Computer Support?
A.
Traditional computer repair is difficult, painstaking task which requires you to haul your computer to a technician to have it fixed. It requires you to spend time, energy and more often than not more money to get your problems fixed. With Tech Support Angel you can avail services even without moving your computer at all.
4.
Why Tech Support Angel?
A.
To start with Tech Support Angel doesn’t charge to diagnose problem of your computer. Before beginning to fix the problem we first take permission from each customer provided an estimated time for resolution and only if the customer agrees do we initiate fixing the problem. We are available round the clock and back by a team of certified professionals with tonnes of experience behind them.
5.
Which Plan is the right one for me?
A.
We have divided our offerings to customers into 4 simple convenient plans based on customer demand and individual needs.

One Time Fix : This plan includes the diagnosis and resolution of one problem that is identified by a customer by one of our certified technicians. Eg a virus issue due to which your computer is working extremely slow. Price – $49.99

Quarterly Plan : This plan includes the diagnosis and resolution of unlimited problems that are identified by a customer by one of our certified technicians within a span of three calendar months from the date of signing up with TechSupportAngel Price – $74.99

Half Yearly Plan : This plan includes the diagnosis and resolution of unlimited problems that are identified by a customer by one of our certified technicians within a span of Six months (6) from the date of signing up with Tech Support Angel Price – $124.99

Yearly Plan : This plan includes the diagnosis and resolution of unlimited problems that are identified by a customer by one of our certified technicians within a span of Twelve months (12) from the date of signing up with Tech Support Angel Price – $174.99

6.
How do I pay for the services?
A.
You can pay for the services through all major debit and credit cards.
7.
I have only a dial up connection, do you still provide support?
A.
Yes, we offer. However, the customer might need to experience longer online support sessions for the limited connection speed.
8.
What if I am not happy with the service provided?
A.
There will be a chargeback period of a month from the date of the customer signing for any subscription if for any reason the customer is unhappy and does not want to continue.
9.
Do you have to come to my home or business to set up anything?
A.
No. When you sign up, you will receive an email with a download link and simple instructions to follow.
10.
Can Tech Support Angel access My Computer After a Support Session Is Over or without my knowledge?
A.
No, It is not possible for Tech Support Angel to access your computer without your permission and knowledge. Not until you click your shortcut installed on your machine and request service from Tech Support Angel. When you click the shortcut on your desktop you are prompted to allow or deny us the ability to view and interact with your computer. Once your service is complete, we can no longer see or access your computer.
11.
If I need tech support, what is the average response time?
A.
With our service, response time is immediate. When you sign up for service you’ll get an application installed on your computer that allows you to click a shortcut to be able to instantly connect with a certified technician from Tech Support Angel. A technician will immediately chat with you and remotely resolve your issue. Or if you prefer you can just pick up the phone and dial in to our 24/7 Tech Support no.

 

  • Yearly Plan

    Virus Removal and Installation of Anti-Virus that will protect your computer from virus’s Spyware


    For only $174.99

    Read More

    More Plans